Return & Refund Policy

At FeelGoodEase, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The product must be unused, unworn, and in its original condition.
• The product must be returned in its original packaging.
• Proof of purchase or your order confirmation is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for products that have been opened, used, or damaged by the customer unless they are defective upon arrival.

Refunds

After we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing time may vary depending on your bank or card issuer.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped.
• The item arrived damaged or defective.

Shipping charges paid at checkout are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Include:

• Your order number
• Clear photos of the damaged product
• A brief description of the issue

Once verified, we will provide either:

• A replacement product, or
• A full refund

at no additional cost.

Order Cancellation

Orders may be cancelled within 12 hours of placing the order.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again.
2. Contact your credit card company.
3. Contact your bank, as processing times can vary.

If you still have not received your refund, please contact our support team.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

FeelGoodEase

Address:
3500 Deer Creek Rd.
Sacramento, CA 95837

Phone:
+1 (888) 385-1110

Email:
info@feelgoodease.com