Frequently asked questions - Model 2

How does the cold therapy machine work?

The cold therapy machine works by continuously circulating ice-cold water from a reservoir, through a motorized pump and insulated tubing, to a therapy pad placed on the affected area (like the knee). This constant circulation delivers consistent, targeted cold to the target area for pain relief and causes blood vessels to constrict to reduce swelling and inflammation.

How long does the cooling reservoir stay cold?

The cooling reservoir maintains its temperature for several hours, providing continuous cold therapy without the need for frequent refills.

Can this machine be used for knee surgery recovery?

Yes, our cold therapy machine is specifically designed for post-surgery recovery, including knee surgery. It helps manage pain and swelling effectively.

Is the pump noisy?

The pump of our cold therapy machine has their operational noise but that is not too noisy as traditional machine's pump, ensuring a peaceful and comfortable therapy experience.

What size is the cooling reservoir/ Ice box?

The cooling reservoir of our cold therapy machine has a capacity of 12 quarts, ensuring extended cooling therapy sessions.

Can I adjust the timer settings?

Yes, our cold therapy machine features a digital control panel that allows you to set a programmable timer according to your preference.

How long is the warranty period for this product?

We offer a 180-day free replacement guarantee for our cold therapy machine. If you're not fully satisfied with your purchase or face any difficulty in using it, you can contact our customer support team for an immediate resolution within this period.

Is the knee therapy pad adjustable for different sizes?

Our knee therapy pad is innovative and flexible, featuring built-in elastic straps for secure and adjustable fitting for a diverse range of knee sizes. The standard size works for most people of size.

Can I use this machine for chronic joint pain as well?

Absolutely! Our cold therapy machine is versatile and can be used for both chronic joint pain management and acute injuries like sprains or fractures.

Where can I find the user manual and detailed instructions to use and assemble this product?

For Model 1 (old model) click on User Manual to access our latest Instructions for Use / User Manual of your FeelGoodEase Cold Therapy Machine. For our latest product, Model 2, please click on "Model 2 User Manual".

Does your cold therapy machine provide water circulation?

Yes, it does. Water circulation is the core function that makes the cold therapy machine superior to a standard ice pack.

• A motorized pump constantly draws cold water from the ice reservoir, pushes it through the insulated tubing, and into the therapy pad placed on your joint.

• The water, slightly warmed by your body heat, is then continuously returned to the reservoir to be re-chilled by the ice and circulated again.

How can I contact you?

The best way to reach out to us is by email at info@feelgoodease.com. You can also leave us a voicemail message or text message at +1-888-385-1110. We strive to respond to all queries within 24 hours. In case you prefer to speak to us live, please let us know and we will make ourselves available over phone or a video call as per your preference.

How can I order your product?

At the moment FeelGoodEase ColdTherapy system for Knee pain relief is only available in the USA on Amazon. Please click on link below to order. For any product order questions please feel free to reach out to us.

How often and how long should I use Ice Therapy?

Duration: Per Session: 20-30 minutes.

Frequency: As often as every 2-3 hours.

Overall Usage: First few weeks: Use the ice machine frequently, as directed by your doctor or physical therapist.

Following weeks: Gradually decrease usage as pain and swelling subside.

Long-term: Some individuals may continue using the ice machine for several months for pain management.

Important Considerations:

Consult your doctor or physical therapist: They will provide personalized instructions based on your specific condition and recovery progress.

Avoid direct contact with skin: Always use a barrier, such as a towel or cloth, between the ice pack and your skin to prevent ice burns.

Listen to your body: If you experience any discomfort or numbness, stop using the ice machine and consult your doctor or physical therapist.

Academic References:

• Bleakley, C. M., McDonough, S. M., & MacAuley, D. C. (2004). The use of ice in the treatment of acute soft-tissue injury: a systematic review of randomized controlled trials. American Journal of Sports Medicine, 32(1), 251-261.

• American College of Sports Medicine (ACSM) guidelines

• National Athletic Trainers' Association (NATA) position statements

How to use the Model 2 Cold Therapy System?

Use the following step by step video guide to use the System.